• To ensure that your order arrives fresh, we only ship Monday, Tuesday, and Wednesday of each week.
  • We are unable to ship out orders on several holidays including New Years Day, Memorial Day, 4thof July, Labor Day, Thanksgiving, and Christmas Day. Holiday schedule may also prevent us from shipping for several days prior to the holiday. Check for updates on our online store or contact us for further details.
  • Often, we process and ship orders on the next shipping day after the order is received. However, if we are experiencing a high volume of orders or are temporarily out of stock on an item, it could take longer for your order to be shipped. Once the order is shipped, you will receive an email with tracking link/information.
  • If you would like to request a specific delivery date, please put a note in the Customer Comments section on the order checkout page. Requested date must be at least one week after order purchase date. We will do our best to accommodate you.  Please email onlinestore@bird-in-hand.com or call us at 717-768-1528 for further details.
  • Selecting the UPS Ground option at checkout generally allows for orders to arrive within 2-3 days of shipment. While this is usually reliable, THIS TIMEFRAME IS NOT GUARANTEED. We can provide GUARANTEED delivery if you select one of our express options – UPS 3-Day Select, UPS 2ndDay Air, FedEx 2Day, FedEx Overnight or UPS Overnight Delivery.
  • We are currently unable to ship to Hawaii, Alaska, or overseas.
  • Due to the perishable nature of our items, we cannot ship to P.O. Boxes.
  • If you would like to ship an order to a business, college, nursing home, hospital, etc. please contact the delivery location in advance to get the proper address to use for parcel shipments and arrange for a recipient to collect the package upon delivery.
  • We cannot be held responsible for missing or returned shipments caused by customer address error or by the inability of a recipient to accept the shipment upon its delivery. We ask that you please enter the recipient address carefully and arrange for the item(s) to be collected soon after arrival.