• To ensure that your order arrives fresh, we only ship Monday, Tuesday, and Wednesday of each week.
  • We are unable to ship out orders on several holidays including New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day. Sometimes this  may also prevent us from shipping for several days prior to the holiday as well.  Check for updates on our online store or contact us for further details.
  • Often, we can process and ship orders on the next shipping day after they are placed, however, if we are experiencing a high volume of orders, it could take 2-3 shipping days for your order to be shipped. If you need an order shipped by a certain day or time, please email onlinestore@bird-in-hand.com or call us at 717-768-1501 to ask about RUSH shipping options.  We will do our best to accommodate you.
  • Our most frequently used methods to ship are USPS Priority (nationwide) or UPS Ground (East Coast only). Orders shipped by these services generally take 2-3 days for delivery once they leave our bakery.  However, while we have generally found these methods reliable, THIS TIMEFRAME IS NOT GUARANTEED.   We unfortunately cannot refund/replace items that are delayed due to inclement weather, Holidays, or other shipping carrier delays outside of our control.  We can provide GUARANTEED delivery of our fresh items if you select one of our express options – UPS 3-Day Select, UPS 2nd Day Air, or UPS Overnight Delivery.  We suggest that if you need an item for a specific date, that you select an express method of delivery and order at least 10 days before the event date.
  • We cannot ship any perishable items (baked items) via UPS Ground to states West of the Mississippi River, or to the State of Mississippi. Please select USPS Priority or one of the express UPS options if you are ordering for shipments to these areas.
  • We are currently unable to ship to Hawaii, Alaska, or overseas.
  • Due to the perishable nature of our items, we cannot ship to P.O. Boxes.
  • If you would like to ship an order to a business, college, hospital, etc. please contact the location in advance to get the proper address to use for parcel shipments and arrange for a recipient to collect the package upon delivery.
  • We cannot be held responsible for missing or returned shipments caused by customer address error or by the inability of a recipient to accept the shipment upon its delivery. We ask that you please enter the recipient address carefully and make arrangements for it to be accepted accordingly.