Bird-in-Hand Online Store Refund Policy

  • Due to the perishable nature of our items, all food sales are final.
  • If an order is incorrect, is mispackaged, or is spoiled/stale, please contact us within one week of receipt and it will be replaced or refunded accordingly.
  • If a non-food item is damaged, and the carrier is not at fault, please save all packaging and email OnlineStore@Bird-in-Hand.comwithin one week of receipt for return instructions.
  • We are unable to ship to P.O. Boxes. We advise notifying recipient with delivery updates if shipment is to be delivered to a mailroom (college, hospital, etc) as recipients are often unaware of package arrival. If these shipping methods are selected and the perishable items are spoiled due to recipient delay, they cannot be refunded/replaced.
  • We cannot be held responsible for missing or returned shipments caused by customer address error or by the inability of a recipient to accept the shipment upon its delivery.

 

Bird-in-Hand Events Refund Policy

Cornfield Banquet

  • Five days prior to the event a refund may be requested for the full value.
  • Five days prior to the event an exchange may be made to another available date.d

Bird-in-Hand Stage

  • NO REFUNDS. ALL SALES ARE FINAL.
  • LIMITED EXCHANGES. Up to 24 hours prior to the performance, a transfer may be made to another performance at full face value. Cancellations will be refunded to your credit card but will not include service fees previously charged.
  • Lodging guests must call (800) 537-2535 to make a change to any performance included with a lodging package. Changes may
    be made up to 24 hours before a performance.